Visitor Information

Welcome to your essential guide for planning an unforgettable Tualala journey. Here you’ll find all the key details, practical tips, and insider advice to help you prepare, travel smoothly, and make the most of your adventure.

Frequently Asked Questions

Booking Terms

Price & Booking Fee

Prices are listed per person and may vary by journey. No additional booking fees are charged.

What’s Included / Not Included

All journeys include accommodations, key admin, and local coordination.
Not included: Guides and meals (unless otherwise noted) are paid separately or directly to the host.

Payment & Confirmation

No payment is required to make a booking. Once we receive your request, we’ll get in touch and send you a confirmation email. At that point, a deposit of £99 is required to secure your booking. The remaining balance is payable directly to your host on the day of your stay.

Cancellation & Changes

Plans change—we get it. You can cancel or modify your booking at no charge up to 48 hours before your arrival. Please notify us as soon as possible so we can assist.

Complaint Procedure

We aim to make your Tualala journey smooth and enjoyable. However, if you experience a problem or wish to make a complaint, please reach out to us.

📧 Email: support@tualala.com

📄 Or use our Contact Page

Our Response Process

  1. 1

    Submit Your Complaint: Send us details of the issue via email, WhatsApp, or our contact form.

  2. 2

    Acknowledgment: Our support team will confirm receipt of your complaint within 48 hours.

  3. 3

    Investigation: We review the details, contact relevant teams, and gather necessary information.

  4. 4

    Resolution: A detailed response or solution will be provided within 7 business days.

Visa & Travel Advice

Planning your trip to Angola? Here’s what you need to know before you travel.

Visa Requirements

Most travelers require a visa to visit Angola. Tourist visas must be arranged directly with your local Angolan consulate before travel.

📄 Click here for official visa information

Travel Tips for Angola

  • Safety: Stay aware of your surroundings, especially in busy markets and urban areas.
  • Customs: Respect local traditions and dress modestly when visiting villages.
  • Health: Carry mosquito repellent and check recommended vaccinations before traveling.
  • Packing: Bring light, breathable clothing for the day and a light jacket for cooler evenings.